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Company profile

DEKRA Automotive Solutions is a service unit of the DEKRA Group, one of the largest global players in the field of testing, inspection and certification (TIC). DEKRA Automotive Solutions is part of the Automotive business unit.

As a B2B service provider for the mobility and automotive distribution industries (automobiles, light and heavy commercial vehicles, motorcycles), DEKRA Automotive Solutions offers the most comprehensive range of services on the market (new and used cars, after-sales). With a specialist outlook, our company’s offering is structured around 3 groups of service provisions: Fleet Operations, Remarketing and Networks.

DEKRA Automotive Solutions offers high value-added services and powerful I.T. tools worldwide. All services are accompanied by professional advice and a methodical results measurement to seek constant optimization of our clients’ business.

 

Performance in facts and figures

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Services

DEKRA Automotive Solutions proposes high quality outsourcing and nearly 50 standard but still customisable services to meet the image and requirements of our clients. Each of the three product lines services count with exclusive management systems known for their added value.

  • Fleet Operations

    Fleet Operations: high performance infleet, defleet and logistics chain operations

    The Fleet Operations range of services handles the logistics chain tasks involved in the establishment of fleets and vehicle returns.

    In complement of operational matters, Fleet Operations guides our clients on the most appropriate processes, infrastructures and policies for their business. It then works in accordance with approved standards and guidelines.

    Going far beyond mere production, Fleet Operations monitors each process and generates performance while optimising costs and lead times.

    • Organisation and logistics control
    • Administrative management
    • Technical management

    Fleet Operations range of services at a glance

  • Remarketing

    Remarketing: high performance vehicle remarketing

    The Remarketing product line provides support to car manufacturers and leasing companies wishing to develop the efficiency of their resale operations.

    Services offered include specialised high-level marketing consulting and operational teams to improve rotation and protect residual values.

    Performance is achieved by reducing distribution costs and improving the value of vehicles.

    • E-Business
    • Sales platforms and teams
    • Operational marketing
    • Sales promotion and communication

    Remarketing range of services at a glance

  • Networks

    Networks: high performance retailers in new, used and aftersales

    The Networks product line works with car manufacturers and dealer groups to develop the retailers’ performance. Our goal is to drive the change at the dealerships, focusing on customer experience and network financial health.

    The Networks product line specialists intervene in all the business areas: new cars (fleet & private) used cars, aftersales (workshop, parts). Benefits can be measured in terms of sales growth, increasing profits and customer satisfaction.

    • Consulting and program design
    • Coaching: process management and customer experience
    • Training: skills and behaviour development
    • Marketing: lead management and traffic optimisation
    • Audit: brand and process standards
    • Operational and technical support

    The Networks range of services at a glance

Customers

DEKRA Automotive Solutions proposes high added-value services designed to develop the performance of the automotive distribution chain. Car manufacturers, short term rental and leasing companies are our core clients but our expertise can be extended to all mobility stakeholders. The companies below have placed their trust in DEKRA Automotive Solutions.

Manufacturers (Car, commercial vehicles, motorbikes)

Short term rental companies (Daily rental)

Leasing firms and long term rental companies

  • ALD automotive
  • Alphabet
  • Artegy
  • Arval
  • Athlon
  • BBVA
  • BMW financial services
  • De lage landen
  • FAL Fleet
  • Ford credit
  • Fraikin
  • LeasePlan
  • OVERLEASE
  • PSA Bank
  • RCI Banque
  • Santander
  • Sofinco
  • Toyota financial services
  • Vehiposte
  • Volkswagen financial services

Other companies

  • BOSCH services
  • Le Cab

Careers

As a high added-value service provider, a specialist in its field and a B2B partner of international brands, DEKRA Automotive Solutions expansion constantly creates new career opportunities. The values of the DEKRA group are strongly orientated towards the human aspect, with a focus on career and mobility.

Job offers

Choose a country
  • Mitarbeiter Administration (m/w) / Bereich Vertragsanalyse & Abrechnung mit Autovermietern Frankfurt am Main Fleet Operations 01.11.2018

    Your task:

    •  Analyse von Rückkaufverträgen und Sicherstellung der systemseitigen Umsetzung vertraglicher Konditionen
    • Überwachung einer vollständigen Datenbank §Kontrolle von Rückkaufrechnungen und Abgleich von Differenzen mit Vermietern
    • Abrechnung von vertraglich vereinbarten Nebenrechnungen (Schäden, Mehrkilometer, überschrittene Haltedauer usw.)
    • Erstellung und Tests von kleineren IT-Tickets

    Your profile:

    • Mind. kaufm. Ausbildung §Eine sehr hohe Affinität zu EDV-Programmen, sowie den gängigen MS-Office Anwendungen, besonders sehr gute Excelkenntnisse
    • Anwendungssichere Englischkenntnisse in Wort und Schrift von Vorteil
    • Erfahrungen im automobilen Umfeld (Vermietung, Dienstleister)
    • Dienstleistungsorientiertes Denken und Handeln, sicheres und höfliches Auftreten gegenüber unseren Kunden
    • Ausgeprägte Selbstorganisation
    • Proaktive Mitarbeit und Mitgestaltung erwünscht
  • Junior-Berater Frankfurt am Main Networks 26.07.2018

    Your task:

    • Durchführung dezidierter Analysen von Organisationsstrukturen, Prozessen und Kennzahlen bei unseren Kunden
    • Erstellen von vorlagefähigen Ergebnispräsentationen und Maßnahmenplänen
    • Ergebnispräsentationen auf Geschäftsführungsebene
    • Konzeptionelle und operative Begleitung von Veränderungsprozessen, basierend auf Change Management Grundsätzen

    Your profile:

    • Sie sind mindestens Juniorverkäufer und verfügen über erstklassige Kenntnisse im operativen Bereich eines Autohauses, idealerweise in der Sparte Gebrauchtwagen
    • Ausgesprochene analytisch-konzeptionelle Denkweise und hohe geistige Flexibilität
    • Fundierte betriebswirtschaftliche Kenntnisse
    • Hervorragende Kommunikationsqualität und „hands on“ Mentalität
    • Hohe Methodenkompetenz zur erfolgreichen und eigenverantwortlichen Projektumsetzung
    • Hohe Empathiefähigkeit
    • Hervorragende Kenntnisse im Bereich MS-Office (speziell Excel und PowerPoint)
    • Hohe Reisebereitschaft
    • Ausgeprägte intrinsische Einsatz- und Lernbereitschaft sowie Lust am Coaching
    • Wohnort nördlich von Hannover wäre wünschenswert
  • Implementationmanager Aftersales (m/w) für eine Premiummarke Frankfurt am Main Networks 14.03.2018

    Your task:

    • Einführung von neuen kundenorientierten Servicestrukturen in der Serviceorganisation unseres Kunden
    • Erstellen von räumlichen Werkstattplanungen mit dem vorhandenen Tool
    • Erstellen von Maßnahmenplänen
    • Durchführung von Workshops auf Führungs- und Mitarbeiterebene zur Implementierung der Maßnahmen/neuen Strukturen
    • Changemanagementberatung
    • Zertifizierung der Servicepartner nach erfolgreicher Projektimplementierung

    Your profile:

    • Gute englische Sprachkenntnisse
    • Fundierte automotive Aftersales Erfahrung (Prozessstrukturen, Steuerungsmechanismen)
    • Betriebswirtschaftliche Kenntnisse
    • Changemanagement Erfahrung
    • Hohe Reisebereitschaft

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Contact

DEKRA Automotive Solutions works in over 25 countries and has dedicated operational structures in 15 countries.

Head of Service Unit

DEKRA Automotive Solutions Head of Service Unit

Bordeaux
70 - 72, rue Prunier
33300 Bordeaux
Tel: +33 (0)5 56 69 34 34
Fax: +33 (0)5 56 69 34 35

President: Frédéric Schmitt